Trust & Security

Ridge is built to help companies deliver embedded analytics while maintaining strong security and operational controls.

Compliance

Ridge AI has completed a SOC 2 Type 2 independent audit covering Security as of May 10, 2026.

Security documentation and the SOC report are available to customers and prospective customers upon request. Please contact [email protected] with questions.

Diagram with enterprise data at the bottom, going to Connections in the Ridge webapp, then into the user's browser to back Ridges. A Ridge is a dashboard and data agent.

Security Practices

Ridge maintains a security program designed to protect customer data and ensure reliable service operations.

Key practices include:

  • Encryption of customer data in transit and at rest
  • Multi-factor authentication and role-based access controls
  • Continuous logging, monitoring, and intrusion detection
  • Regular vulnerability scanning and penetration testing
  • Documented incident response and business continuity plans

Our platform connects securely to customer-authorized data sources and does not require customers to migrate their data.

For our Data Processing Addendum, click here.

Infrastructure & Vendors

Ridge operates on modern cloud infrastructure with enterprise-grade network security, DDoS protection, and global failover capabilities.

We conduct ongoing vendor risk reviews and maintain formal controls over third-party access.

For subprocessors, click here.

Security Contact

For security questions or to request our SOC 2 report, please contact [email protected].

Support Contact

Contact us for product help or other support at [email protected].

Privacy Policy

Find it here.